Refund policy

Last updated: March 24, 2026

At Flavor Collectibles, we want every customer to be confident in their purchase. Because trading cards are collectible items whose value can change quickly, our return policy varies depending on the type of product purchased.

✅ Sealed Products (Factory-Sealed Boxes, ETBs, Tins, Bundles)

We accept returns on sealed products under the following conditions:

  • Item must be unopened, unused, and in original factory condition
  • Returns must be requested within 14 days of delivery
  • Buyer is responsible for return shipping unless the item arrived damaged or incorrect

Once the return is received and inspected, a refund will be issued to your original payment method.

We cannot accept returns if:

  • The product has been opened or tampered with
  • The shrink wrap is removed
  • The item shows wear not present at delivery

🃏 Singles (Raw Cards, Graded Cards)

Because the condition and value of single cards can change, all sales of individual cards are final.

We do not accept returns or refunds on:

  • Singles
  • Graded cards

📦 Damaged, Incorrect, or Missing Items

If you received:

  • The wrong item,
  • An item that arrived damaged, or
  • A missing item from your order,

please contact us within 48 hours of delivery at support@flavorcollectibles.com with:

  1. Order number
  2. Photos of the item/packaging
  3. Description of the issue

We’ll make it right with a replacement or refund.

📮 Return Shipping

  • For customer-choice returns (changed mind, ordered wrong item), the buyer covers return shipping.
  • For our errors, or items damaged in transit, we cover return shipping.

💳 Refund Processing Time

Once the returned item is received and inspected, refunds typically process within:

  • 3–7 business days to your original payment method

Shipping costs are non-refundable unless the return is due to our error.

❗ Preorders

Preorders can be canceled for a full refund anytime before the product’s release date.

Once the product has released and the order has shipped, normal policy applies.

📧 Need help?

Email us at support@flavorcollectibles.com - we’re here to help.